Returns & Exchanges
At Mintra Egypt, we want you to be completely satisfied with your home organization and stationery products. You can return or exchange any item in its original condition within 14 days of delivery.
Initiate Request
Contact our customer service team via our website or hotline to provide your order number and the reason for the return.
Package Items
Ensure the products are in their original packaging with all tags attached and include the original invoice for verification.
Courier Pickup
Our logistics partner will visit your address within 3-5 business days to inspect and collect the return shipment.
Refund Processing
Once the items are received at our warehouse, your refund will be processed via your original payment method or as store credit.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing